This part of our website is specifically designed for 15 to 25 years olds.
It is work in progress so bear with us while we work on it.
The information here will help you decide if you need to see your GP, and will give you the confidence to know when and how to make an appointment.
All consultations are in the STRICTEST OF CONFIDENCE. We will not discuss anything with anyone else without your consent. (There may be a very rare occasion when it is necessary to share information if we feel you or someone else is at risk of serious harm, but we would try and discuss this with you first).
Our reception staff and administration team are fully trained in patient confidentiality. They are not allowed to disclose any information about you, (even the fact that they have spoken to you or seen you in the waiting room), to anyone else.
To book an appointment you can call reception on 01483 273951. They will ask you to confirm your full name, address or date of birth. Sometimes they may ask the nature of your problem. This is only so they can book the correct appointment duration with the correct person. You do not have to tell them if you do not want to. If you have a lot to discuss you can ask to book a ‘double appointment’. We have both male and female doctors available, so if an appointment is not urgent you can choose who you would prefer to see. Did you know that you can ask for a telephone consultation if it is suitable? We can call you back on your mobile if you have one, so you do not always need to come to the surgery.
Our doctors and nurses will try to talk to you in a manner that you understand. If they use too many medical terms and phrases that you do not understand please ask them to explain again. They want to know that you have understood fully all they have told you so that you are fully armed with all the information that is available to you to help you decide the best treatment options for you.
If you are over 16 years of age you can register to use Patient Access (EMIS on-line), which is our secure online service. (You need to register in person at our reception and bring id if you have it.) This allows you to book, cancel or view any appointments and order any repeat medication. You can also view some aspects of your medical record such as allergies, immunisations, test results, and a summary of your record (subject to your GP’s approval). This online service is available 24 hours a day 7 days a week.
We will try to arrange any appointments at a suitable time for you. You are welcome to come on your own, or bring a friend or relative. All our patients are offered a chaperone for intimate examinations, so please feel free to ask for one if it is not offered. You can decline this too.
Docready has information and advice about what to expect and how to plan speaking to a GP about your mental health. Examples such as a ‘Check List’ are available to plan what you are going to say to a health professional. We do understand that sometimes it can be embarrassing or awkward talking about your problems.
Young people can have their voice heard too. If we have done something wrong please tell us, or if you can't, ask a friend or family member to do it for you, but we must have your consent.