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Practice Management

Mrs Frances Boer
I have worked in primary care administration and management for over 20 years.  In 2011 I moved into general practice, first in Brighton and then in 2012 I joined Cranleigh Medical Practice as Deputy Practice Manager.

I support the Practice Manager and oversee the day to day running of the practice. I also maintain this website.

I have recently completed my studies for the Primary Care and Health Managament Diploma (ILM and City & Guilds Programmes).

Administration

Ms Carol Dunkley (f)
Carol is our IMT lead for the practice and manages all the IT systems for us. She makes sure that all our systems are up to date, secure and reliable.  She also runs various queries on our databases to support the work of clinicans. 
Ms June Watkins (f)
June is the practice's book-keeper. She ensures that we receive practice income in a timely manner and invoices for the payments we require for insurance reports etc.. 

Reception

Our team of receptionists are the first point of contact for all our patients and visitors.  They welcome patients to the practice and help to orientate people around the building. They make appointments for our patients with the appropriate healthcare professional and in order to do this they may ask you a few questions which you are not obliged to answer but may help them.  They deal with prescription enquiries and assist with the processing of non-NHS services.  All patient-related documents received in the practice are scanned onto patient records by our receptionists. 

Each day they deal with people who can be sick, tearful, distressed or agitated and they do so with care and compassion. 

Secretaries

We have a team of 5 secretaries working behind the scenes in our practice office. They process our prescriptions on a daily basis, inform patients of their test results and can act as liaison between our patients and their doctor. In addition they carry out a large amount of administration work to keep the practice running smoothly.

Each secretary works closely with their own doctor and can be contacted via our main telephone number option 2 (available between 9:00 and 3:00, Monday to Friday).

They also have Direct Dial numbers (available between 9:00 and 3:00, Monday to Friday) :- 

Secretary for Dr Christie01483 204764
Secretary for Dr Clark01483 204764
Secretary for Dr Donovan01483 204763
Secretary for Dr Inglesfield01483 204763
Secretary for Dr Mayer01483 204768
Secretary for Dr Blakemore01483 204764
Secretary for Dr Jackson01483 204768
Secretary for Dr Hardy01483 204768
Secretary for Dr Tangri01483 204763

 

 

 
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