We have changed the way we offer appointments for our GPs. We have been working this way throughout the COVID pandemic, and it is working well for patients and the Practice.
Our GPs now view all GP appointment requests to ensure you get the most appropriate appointment with the correct clinician. This means we can ensure you see the right person at the right time.
We ask all patients to complete an eConsult (online consultation) to gather the required information to ensure you get the care you need. The GP will review your request and will contact you. This may be through a telephone call, face to face through a video consultation, or electronic communication such as text. We will always make arrangements for any patients who need to be seen physically in the surgery.
We respond to requests before the end of the next working day. To submit an eConsult download the NHS app or click here
The new system has been introduced with the aim of:
- Helping you see the right person at the right time
- Reducing wait times to obtain advice from a GP
- Avoiding any unnecessary trips to the surgery
- Reduce call waiting times
Patients who do not have access to the internet or are unable to complete an eConsult can still contact us by phone. A trained member of our team will ask questions to provide the GP with the same information gathered by eConsult. Please give them as much information as possible.
If you have any information or communication needs please let us know so we can make any necessary arrangements for you.
(Site updated 11/08/2020)