Our Patient Services Team are the first point of contact for all our patients and visitors. They welcome patients to the practice and help to orientate people around the building. They make appointments for our patients with the appropriate healthcare professional and in order to do this they may ask you a few questions in order to help them direct you to the most appropriate person. They deal with prescription enquiries and assist with the processing of non-NHS services. All patient-related documents received in the practice are scanned onto patient records by our Patient Services Team.
Each day they deal with people who can be sick, tearful, distressed or agitated and they do so with care and compassion.